Service Complaint on Replacing a Product Essay Sample

I am composing this missive to you for the unpleasant service. which I have received. I had late purchased a trade name new I-PHONE4 16GB from the beginning shop located in Kelowna and it happened to be the defected one and I had to travel a long manner to acquire the I-phone exchanged.

I had bought a new IPhone4 and the really 2nd twenty-four hours I had to reach the Apple client service to replace the phone. as it was the defected one. I was really defeated but had no pick. The topographic point from where I had taken the phone could non give me a new 1. as it was against the Apple policy. There was no apple-authorized shop in Kelowna and the nearest 1 was in Vancouver. So the client service told me to transport the IPhone to Toronto. The whole procedure about took two hebdomads before I got my phone back. As I had taken the phone on contract and before even utilizing the phone I received my monthly measure from the Virgin Mobile and I had to pay them without really utilizing their services.

I wish to go on utilizing apple merchandises if its services get better. To decide this job from go oning in the hereafter I would urge the
apple company to construct the Apple authorized shop here in Kelowna to increase their net income in the long tally. As I am a University of British Columbia Okanagan pupil and I see about around 4000 pupils utilizing one or the other apple merchandises here in the campus and increasing. Everyone here in Kelowna prefers to utilize Apple merchandises over the others so I see a immense potency market for apple merchandises.