Critical Thinking and Society Exercise Essay Sample

Phase One: Searching for Challenges
Constantly looking for issues or challenges is the first measure in the originative procedure. These can be elusive or glowering or non obvious to anyone at all. but a originative mind is ever looking for ways to better a state of affairs. Ruggiero suggests originative minds get in the wont of looking for challenges all the clip. ( Ruggiero. 2009 ) . Phase Two: Expressing the Problem or Issue

Without looking at a challenge or issue from merely one position we should maintain our heads open to many different thoughts that come to us as we look to happen the most utile hole to a state of affairs. Stage Three: Investigating the Problem or Issue

By diging into our yesteryear and utilizing experiences that have been successful or complete failures. we should be able to come up with the right attack to manage the state of affairs or job we are confronting. Stage Four: Producing Ideas

The concluding phase in the originative procedure. harmonizing to Ruggiero is to bring forth thoughts – non merely one. but many thoughts to near the topic. He suggests non restricting ourselves to the familiar or safe thoughts. but to believe outside the box no affair how silly an thought might look at the clip. Then make up one’s mind which 1 seems to be the best attack based on your state of affairs. ( Ruggiero. 2009 ) . The Problem

Working for a non-profit has its wagess and drawbacks. Daily we are reminded of the lives we are impacting by the service Canis familiariss we raise. train and fix to be given to person with a disablement. a returning war veteran with PTSD or a kid with ictuss. No sum of money can be given to do you experience the same emotions you get when a client is eventually united with their service Canis familiaris and they leave together trained to assist each other navigate the universe around them with all of its challenges. roadblocks and victory. Our installation is non every bit beautiful as some offices. the evidences need more work than the four gals who keep the organisation running are able to carry through and there is ever the issue of care. This past twelvemonth has been the most hard in the 24 twelvemonth history of the organisation. Contributions were at an all clip low. no 1 was composing for grants like they should hold been and the new CEO spent what small money we had like it was turning on trees.

Worst of all was the degree of attention our clients. puppy raisers. breeders and givers were having due to a deficiency of answerability and degree of disdain that had been turning in the office By using the techniques Ruggiero negotiations about in Chapter 6 of our reading this hebdomad. it did non take me long to calculate out the challenges confronting the organisation and the chances present to do even small alterations to assist convey back the attention and concern on behalf of the staff that would in bend increase our profile in the community. Simply by being observant as Ruggiero suggests. and looking for imperfectnesss while taking note of my ain and others’ degrees of disheartenment we were able to happen issues to turn to. Keeping in head how turn toing these issues could be a sensitive subject and leting the resulting tumult to convey out chances alternatively of discord. we were able to turn to one cardinal ailment among the staff that was noticeable to everyone except two of the gals. While all four of the staff were at the offices together most of the twenty-four hours it was a beginning of contention that two of the gals were concatenation tobacco users and therefore every 20 proceedingss or so would head outside to smoke.

This would go forth the phones to pealing. messages to be taken alternatively of handled instantly. issues to hold to wait to be addressed and turning bitterness on the portion of the other two gals who were left holding to halt what they were making to cover with clients who weren’t holding their calls returned. undertakings left hanging until they finished smoke and issues of esthetiques when clients pulled up out front merely to be greeted by coffin nail fume and pails of sand and coffin nail butts.

Calculating out whether the tobacco users should be allowed their behaviour and therefore go on to upset the other staff members which in bend finally led to the dissatisfaction of our clients and challenged our repute led me to find that this was non merely traveling to be a job. which Ruggiero says is a “situation that we regard as unacceptable. ” ( 2009. pg. 128 ) but it is besides an issue which he states “is a affair about which intelligent. informed people disagree to some extent. ” ( 2009. pg. 128 ) . It was obvious to an foreigner that this challenge was unacceptable and needed to be resolved. but how do you turn to a womb-to-tomb wont that wasn’t traveling to travel off nightlong and is known to do heightened degrees of anxiousness among those seeking to ablactate themselves of this wont? The first inquiry that needed to be addressed was how to acquire a better system in topographic point that would minimise the tenseness among the staff and increase the degree of attention for the clients. The Approach

By placing the challenge and turn toing the issue foremost of the degree of attention we were giving our clients we wanted everyone to take a expression at how they could execute their responsibilities better. We looked at whether there were adequate supplies in the office. were the computing machines adequate. were there any care issues that needed turn toing that were doing anyone to non be able to finish their occupation. By contracting down possible scenarios we were more effectual at nailing existent aims. Next we addressed the degree of teamwork and if each individual felt their colleagues were working to their full potency. This is where it got a small ugly. Naturally the two gals who felt they were being taken advantage of by holding to cover with issues while the others were interrupting to smoke. were hesitating to indicate the finger at the glaring job. Could we acquire around the issue by doing sweeping alterations in the companies outlooks of each employee? Yes. but would the two workers who were non smoking feel they are being punished because of the actions of the others? Should the company implement a no-smoking policy? While it would set an immediate terminal to the job. it might besides do tenseness with those seeking to travel cold-turkey piece at work. The Decision

In the terminal ice chest caputs prevailed and it was suggested that the company lay out more specific interruption times that everyone followed alternatively of
leting persons to find when and how long they would interrupt. It was besides determined that as embassadors for the company we should wholly be expected to maintain the evidences looking nice for those who would be sing. By doing certain we did non hold rubbish or ashtrays in the front country. we could all experience better when drawing up to the complex and finally our clients would hold their calls answered the first clip they called alternatively of traveling to voice mail. By implementing more specific interruption times we increased the sum of clip the gals spent in the office. This valuable clip allowed them to really take calls. return more petitions for information. assist our clients with critical issues every bit good as bend around our repute that had been skiding due to hapless response from staff. non to advert it helped with the physical visual aspect of the composite as our visitants now were greeted by a pleasant facade and happy Canis familiariss alternatively of the odor of coffin nails and the cast-off butts in pails outside.

Mentions

Ruggiero. V. R. ( 2009 ) . The art of thought: A usher to critical and originative idea ( 9th ed. ) . New York. New york: Pearson Longman.