The Ipremier Company Essay Sample

The iPremier Company is an e-commerce company that sells luxury and rare points on the cyberspace to high-end ( rich ) clients. It has become one of the top two organisations in its line of concern. In the dotcom clang of 2000. iPremier was one of the few companies that survived because of the hard currency flower due to the recent public offering in 1999. The ground of maintain the company stable

In the twelvemonth 2009 iPremier faced its 2nd biggest crisis since the dotcom clang of 2000 as it suffered from an on-line denial of service onslaught. The iPremier web site was non available for entree to the clients and suffered from a hazard of possible larceny of recognition card information. It was non known it if it was a hacking effort or non and if it was. so what was the motivation. The company was non ready for such an onslaught and had no eventuality planning. The company outsourced its IT installations from Qdata. a company with substandard services. Joanne. the caput of IT section tried to reach them for support but there were no relevant forces available to turn to the issue. As a consequence the web site was down and no one knew what to make work out the job. This risked destructing the good will. credibleness and image of the company: the biggest assets of any online concern company. All of this happened because of hapless security steps and absence of eventuality planning that became apparent in the clip of crisis.

KEY STAKEHOLDERS

One of the biggest stakeholders in iPremier is the clients. In the field of e-commerce companies are extremely dependent upon their client base for their success. Customer satisfaction plays a really of import function in the continuity and success of on-line concerns in the extremely competitory e-commerce market.

Operationss directors are besides of import stakeholder as they are responsible for the smooth operation of the concern and security. They are besides responsible for back up programs in instance of any hacker onslaughts or unexpected downtime

The following of import stakeholders are the Executive Managers or Chief Officers of the company who are responsible for the company’s schemes and determinations. They are besides involved in disposal and pass oning with stakeholders and public every bit good as ethical issues.

Qdata is a major stakeholder as it is responsible for all the IT substructure of iPremier. Qdata besides provides the company with its cyberspace connexion and floor infinite for equipment. Qdata’s hapless services and client service criterions were resp…