Long Ridge Gliding Club Essay Sample
Chart the five public presentation aims to demo the differing outlooks of nine members and insouciant circulars and compare these with the existent service delivered.
Quality: Quality should and must be the figure one precedence for any company who wish to remain in concern. in the instance of Long Ridge. they provide a safe topographic point by giving care to the sailplanes. however the client service to the public C. F should be improved Speed: How fast or how low of a service depends on the existent service. Customers do non like to wait. They expect to hold service instantly or to be approached by person guaranting that they matter to the company. In this instance L. R. has a really slow response to the C. F. and to the members. C. F are left waiting until a C. M. has clip to happen out what they want. While the C. M has to make their voluntary work with the C. F so they can bask a solo fly.
Flexibility: Is another term for adjustment. A company should be able to suit harmonizing to the customer’s needs specially if there is any type of understanding. C. F expects to have the service harmonizing to what it was agreed. In this instance L. R does non hold a program set up for C. F. They should delegate a 3 yearss a hebdomad for C. F flies and 4 yearss for C. M merely. This manner they should be able to fulfill the lasting and impermanent members
Cost: The monetary value of an point or a service should be competitory to the remainder of the market. I think that L. R has their monetary value really low-cost for C. F. and C. M. nevertheless they need to make some selling to pull more C. F and new members
Dependability: is an of import portion of an organisation. L. R has dependable members that help with the demands of the nine by helping the C. F in flies and by making volunteering work.
What advice would you give to the president? My advise to the president is to re-organize the service to the populace. I think that they have a good profitable nine but it needs to be managed at a concern degree and still be a non-profit organisation. for illustration: Re-arrange the fly agenda to 3 yearss a hebdomad for C. F and 4 yearss for C. M. Do selling by marketing other companies. While they are making their flies. they could make blimp drives. Lower the monetary value to C. F and give inducement to the C. M for every of those Casual flyers that they helped go members.
