Mumbai Dabawalla Logistics Essay Sample

A dabbawala ( one who carries the box ) . sometimes spelled dabbawalla or dabbawallah. is a individual in the Indian metropolis of Mumbai whose occupation is to transport and present newly made nutrient from place in tiffin boxes to office workers Basically they are the Tiffin box bearer. The dabbawala originated in 1880. when India was under British regulation. Mission of the Dabbawalas is “to server their clients on time”

They are the bringing individuals responsible to present the place made nutrient to the client at the coveted location and clip. Alternatively of traveling place for tiffin or paying for a repast in a coffeehouse. many office workers have a cooked repast sent either from their place. or sometimes from a caterer who delivers it to them every bit good. basically cooking and presenting the repast in tiffin boxes and so holding the tiffin boxes collected and re-sent the following twenty-four hours. This is normally done for a monthly fee. The repast is cooked in the forenoon and sent in tiffin boxes carried by dabbawalas. who have a complex association and hierarchy across the metropolis.

A roll uping Dabbawala on a bike A collection dabbawala. normally on bike. collects dabbas from places or from the dabba shapers. The dabbas have some kind of separating grade on them. such as a colour or symbol. The dabbawala so takes them to a designated sorting topographic point. where he and other roll uping dabbawalas kind ( and sometimes roll up ) the tiffin boxes into groups. The sorted boxes are put in the managers of trains. with markers to place the finish of the box ( normally there is a designated auto for the boxes ) . The markers include the rail station to drop the boxes and the edifice reference where the box has to be delivered. At each station. boxes are handed over to a local dabbawala. who delivers them. The empty boxes. after tiffin. are once more collected and sent back to the several houses. This service was originated in 1880. In 1890. Mahadeo Havaji Bachche started a tiffin bringing service with about 100 work forces. In 1930. he informally attempted to unionise the dabbawallas. Later a charitable trust was registered in 1956 under the name of Nutan Mumbai Tiffin Box Suppliers Trust. The commercial arm of this trust was registered in 1968 as Mumbai Tiffin Box Supplier’s Association. The present President of the association is Sopan Laxman Mare. Nowadays. the service frequently includes cookery of nutrients in add-on to the bringing.

MAJOR KEY POINTS

•History: Started in 1890
•Charitable trust: Registered in 1956
•Avg. Literacy Rate: 8th Grade Schooling
•Employee Strength: 5000
•Number of Tiffin’s: 2. 00. 000 Tiffin Boxes i. e 4. 00. 000 minutess every twenty-four hours
•Time taken: 3 hour
•Total country coverage: 60 Kms to 70 Kms
•Error Rate: 1 in 16 million minutess.
•Six Sigma Performance ( 99. 999999 )
•Technological Backup: Nothing
•Cost of service: Rs 250-300 per month i. e $ 6. 00 per month
•Rs 30 Crore Annual turnover i. e. 6. 5 million dollars.
•No work stoppage record as each one is a portion holder.

Major FEATURES OF SUPPLY CHAIN:

•Zero % fuel
•Zero % investing
•Zero % modern engineering
•Zero % differences
•99. 99999 % public presentation
•100 % client satisfaction.

SUCESSES FACTORS:

•Low cost bringing
•Delivery dependability
•Decentralization
•Perceived equality
•Suburban railroad web

ORGANISATIONAL Structure

Cryptography

VLP: Vile Parle
( Suburb in Mumbai )

9E12: Code
for Dabbawallas at
Finish

Tocopherol: Express Towers
( Bldg. Name )

12: Floor No.

Tocopherol: Code for
Dabbawallas at
Residential station.

3: Code for Destination station
( E. g… Nariman Point )

SWOT ANALYSIS

Strengths:

•Simplicity in organisation with Innovative service
•Coordination. squad spirit. & A ; clip direction
•Low operation cost
•Customer satisfaction
•Low Attrition Rate

Failings:

•High dependableness on local trains
•Funds for the association
•Limited Access to Education

Opportunities

•Wide scope promotion
•Operational cost is low
•Catering

Menaces

•Indirect competition is being faced from caterers like maharaja community
•Indirect menaces from fast nutrients and hotels
•Change in timings
•Company conveyance
•Ticket eating house

Journey

10:34-11:20 am
This clip period is really the journey clip. The dabbawalas load the wooden crates filled with lunchs onto the baggage or goods compartment in the train.

11:20 – 12:30 autopsy
Re-arrangement of lunchs takes topographic point as per the finish country and finish edifice.

1:15 – 2:00 autopsy
Here on Begins the aggregation procedure where the dabbawalas have to pick up the lunchs from the offices where they had delivered about an hr ago.

2:00 – 2:30 autopsy
The group members meet for the segregation as per the finish suburb.

2:48 – 3:30 autopsy
The return journey by train where the group eventually meets up after the day’s modus operandi of despatching and roll uping from assorted finish offices

3:30 – 4:00 autopsy
This is the phase where the concluding sorting and despatch takes topographic point. The group meets up at origin station and they eventually sort out the lunchs as per the origin country.

Cardinal FACTORS

•Supply concatenation logistics and efficient contrary logistics
•The construct of Multi-level cryptography
•Time Management
•Customer Relationship Management
•Customer Satisfaction
•Cost effectivity

BEYOND SIX SIGMA

•Access Of Home Made Lunch In Time 365 Days a Year To about 2 Lacs Busy Working Professionals.
•Most influenced meal distribution system
•Working for last 118 year without even a individual off.
•Six Sigma Certified.
•Although Six sigma evaluation implies that they have an mistake rate of 3. 4 mistakes per million minutess. the fact is that Dabbawala have error rate of 1-2 mistakes per 6 million minutess. Accuracy evaluation is 99. 999999. More than Six Sigma. •Most clever repast distribution system.

Future IMPROVEMENTS

WHEN THEY CAN DO IT WITHOUT TECHNOLOGY

WHY WE CAN NOT DO BETTER WITH TECHNOLOGY?

We have IT. we have ERP. we are all extremely educated… . we should bring forth better consequences so ‘uneducated Dabbawala’ SIX SIGMA IS A MUST FOR EVERY PROGRESSIVE ORGANIZATION

Use ERP / MIS to mensurate the defects and better quality.

ENTERPRISE RESOURCE PLANNING – ERP

One simple and efficient manner to do this system more full cogent evidence and untouchable is by presenting assorted manners of ERP and MIS.

ERP stands for Enterprise Resource Planning. ERP is a manner to incorporate the informations and procedures of an organisation into one individual system. Normally ERP systems will hold many constituents including hardware and package. in order to accomplish integrating. most ERP systems use a incorporate database to hive away informations for assorted maps found throughout the organisation. The term ERP originally referred to how a big organisation planned to utilize organisational broad resources. In the yesteryear. ERP systems were used in larger more industrial types of companies. However. the usage of ERP has changed and is highly comprehensive. today the term can mention to any type of company. no affair what industry it falls in. In fact. ERP systems are used in about any type of organisation – big or little.

In order for a package system to be considered ERP. it must supply an organisation with functionality for two or more systems. While some ERP bundles exist that merely cover two maps for an organisation ( QuickBooks: Payroll & A ; Accounting ) . most ERP systems cover several maps. Today’s ERP systems can cover a broad scope of maps and incorporate them into one incorporate database. For case. maps such as Human Resources. Supply Chain Management. Customer Relations Management. Financials. Manufacturing maps and Warehouse Management maps were all one time stand entirely package applications. normally housed with their ain database and web. today. they can all suit under one umbrella – the ERP system.

ADVANTAGES OF ERP
There are many advantages of implementing an EPR system ; here are a few of them:
•A wholly incorporate system
•The ability to streamline different procedures and work flows
•The ability to easy portion informations across assorted sections in an organisation
•Improved efficiency and productiveness degrees
•Better tracking and calculating
•Lower costs
•Improved client service

MANAGEMENT INFORMATION SYSTEM – MIS

A direction information system ( MIS ) is a subset of the overall internal controls of a concern covering the application of people. paperss. engineerings. and processs by direction comptrollers to work out concern jobs such as bing a merchandise. service or a business-wide scheme. Management information systems are distinguishable from regular information systems in that they are used to analyse other information systems applied in operational activities in the organisation. Academically. the term is normally used to mention to the group of information direction methods tied to the mechanization or support of human determination devising. e. g. Decision Support Systems. Adept systems. and Executive information systems. It has been described as. “MIS ‘lives’ in the infinite that intersects engineering and concern. MIS combines tech with concern to acquire people the information they need to make their occupations better/faster/smarter. Information is the lifeblood of all organisations – now more than of all time. ADVANTAGES OF MIS

•It facilitates be aftering.
•In minimizes information overload.
•MIS encourages decentalisation.
•It brings Co ordination.
•It makes control easier.
•MIS assembles. procedure. shops. Retrieves. evaluates and disseminates the information

IMPLEMENTING THE DABBAWALLA’S SYSTEM IN NEW YORK- NYC

Basic outgo facets:

We need at least 10 employees to work.
Mode of conveyance would be trains and metros.

Initially the 10 10 employees will be working if we hire them at the basic wage i. e. $ 7. 15/hour and take their service for 8 hours a twenty-four hours and five yearss a hebdomad. Entire hours of their work would be 40 hours per hebdomad per employee. For 10 employees we have to pay for 400 hours per hebdomad.

So their wage would be $ 286. 00 per individual and the entire wage for at the staff would be $ 2860. 00 per hebdomad which leads us to $ 11. 440. 00 per month.

Each employee would be accompanied by a train and metro base on balls which would ensue in $ 200. 00 per individual per month about which will hold a entire cost of $ 2000. 00 for all of the employee.

Some excess cost we consider as $ 1000. 00

So the entire cost comes up as $ 14. 440. 00.

If we consider holding 200 clients ab initio and would wish to do a net income around 25 % on our services the basic cost for the each client would be $ 95. 00 to $ 100. 00 per client.

Therefore for implementing the dabbawall’s bringing system in NYC for 200 clients we need to bear down each client at $ 100. 00 per month.